Should anything be unsuitable, please send the item/s you wish to return in their original condition with tags attached, unworn and unwashed within 14 days of receiving (as per our tracking), along with the completed form included in your order.
Please note that we do not cover postage costs associated with returning items.
Return shipping is payable by the customer and must be sent via a prepaid and traceable method to ensure safe and documented delivery. Luna Sky takes no responsibility for missing incoming deliveries without proof of delivery.
The original shipping charges are not refundable and, if you are exchanging for an alternative item, a shipping charge will be applied. Refunds will be processed less shipping as soon as possible however please allow up to 3 billing cycles for the refund to appear on your credit card, bank account or Pay Pal statement.
Luna Sky reserves the right to deny refunds if the merchandise does not meet our returns policy requirements once assessed. If you would like to return or exchange your item(s) for any reason, please follow the below returns procedure.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If you are approved, then your refund will be processed on the same day, and a credit will automatically be applied to your credit card or original method of payment. The refund amount you will receive is for your item/s and does not include the postage charges.
Please use the returns form included with your order to request an exchange. Provided we have the item available we will send it back out to you by return standard post and the shipping is on us. If we do not have the item available we will issue a refund and notify you via email.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org